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eLearning Help & Support

Due to the nature of eLearning, technical problems may arise, so it is important to know who to contact for help. Please review the following support options to determine where to direct your problem. This will help it to be resolved in the most efficient manner.

Support Contact Information

eLearning Education Support Advisors

Education staff are available to advise students on the eLearning program classes and to help you decide whether or not an online class meets your needs.

Support advisors for eLearning education are available to help you with issues such as:

Contact Information - eLearning Education Support Advisors
Los Angeles Orange County San Diego San Francisco
Elena Rodríguez

213-624-1200 x3042
Room 313 (8-12:00)
Room 403 (1-5:00)
Cheryl Ianello
949-851-6200 x1735 Room 153
Katherine Slauta
619-235-2049 x1835
Room 3230
David Orris
415-675-5200 x1534
Suite 600
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24 Hour Help Desk

For all technical problems with logging in, configuring your computer, or major eLearning System errors, call 1-866-FIDM-HELP (1-866-343-6435). This number is a help desk service that is available 24 hours and day, seven days a week. When you call, please indicate that you are a FIDM student, taking an online course, and need to speak to the support staff. You can also visit the support site at to submit on online request.

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FIDM eLearning Staff

If you have an issue with course progress, quizzes or exams (i.e. anything that affects grades), the help desk service may defer the problem to the FIDM eLearning staff. To contact the FIDM eLearning staff directly, you can call (213) 624-1200 ext. 4477. Or, you may send an email to FIDM eLearning staff is available Monday through Friday from 7:00 AM to 6:00 PM Pacific Time.

Note: Be sure to send email messages from the address you want us to reply to!

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Questions about a Course or Its Content

If you have a question or concern about the course or its content, then you must contact your instructor via the email address listed on the Course Syllabus. Please DO NOT contact your instructor regarding technical problems.

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Online Resources & Tips

The most common problems that are encountered while using the FIDM eLearning System revolve around finding items or using certain features.

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