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eLearning Help & Support

Due to the nature of eLearning, technical problems may arise, so it is important to know who to contact for help. Please review the following support options to determine where to direct your problem. This will help it to be resolved in the most efficient manner.

Support Contact Information

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24 Hour Help Desk

For all technical problems with logging in, configuring your computer, or major eLearning System errors, call 1-866-FIDM-HELP (1-866-343-6435). This number is a help desk service that is available 24 hours and day, seven days a week. When you call, please indicate that you are a FIDM student, taking an online course, and need to speak to the support staff. You can also visit the support site at http://supportcenter.embanet.com/fidm to submit on online request.

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FIDM eLearning Staff

If you have an issue with course progress, quizzes or exams (i.e. anything that affects grades), the help desk service may defer the problem to the FIDM eLearning staff. To contact the FIDM eLearning staff directly, you can call (213) 624-1200 ext. 4477. Or, you may send an email to elearning@us.fidm.edu. FIDM eLearning staff is available Monday through Friday from 7:00 AM to 6:00 PM Pacific Time.

Note: Be sure to send email messages from the address you want us to reply to!

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Questions about a Course or Its Content

If you have a question or concern about the course or its content, then you must contact your instructor via the email address listed on the Course Syllabus. Please DO NOT contact your instructor regarding technical problems.

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Online Resources & Tips

The most common problems that are encountered while using the FIDM eLearning System revolve around finding items or using certain features.

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